Support, Policy & Procedures
Photography Policy
EMSA does not permit any photographs to be taken of the children or babies during swimming sessions unless prior written consent is obtained from parents/carers.
We may, on occasions, take photos for promotional purposes, i.e. leaflets or website etc. Before doing so, we will seek permission from all those involved, and respect the individual’s wishes if they do not want to appear in the photos.
Where there is sole usage of the pool by EMSA. Photographs may be taken, with adherence to the above. If you wish to take photos of your child, please inform EMSA, prior to doing so, either by phone, email or in person.
Equal Opportunities Policy
EMSA, EMSA BABIES, EMSA SQUAD AND EMSA NURTURE are committed to the principle of equal opportunities.
Everyone will be treated with respect and their individuality acknowledged taking positive account of their gender, religion, ethnic and cultural origin, age, social background and abilities.
Each person will be valued as an individual without racial or gender stereotyping. We will, wherever possible, take account of individual customs, values and beliefs, and utilise equipment/materials that help to promote anti-racist and anti-sexist behaviour.
We encourage all participants to develop a well-grounded sense of their own value and worth and that of others.
Every person has the right to participate in our lessons regardless of any disability or special need they may have, and if appropriate additional adaptive equipment will be provided alongside the regular equipment that is suitable for everyone, including those with a disability or special need.
EMSA will not tolerate any discrimination or prejudice at its venues. All personnel will promote positive attitudes and behaviours’
Safeguarding
EMSA LTD , EMSA BABIES, EMSA SQUAD AND EMSA NURTURE are committed to the belief that all children have a right to protection, and the needs of disabled children and others who may be particularly vulnerable must be taken into account.
The EMSA Team has a duty of care to safeguard from harm all children and young people involved in any activities directly delivered by the EMSA.
EMSA also has a responsibility to ensure that we have established policies and provide protection to children and young people.
1 Policy Aims
Our Safeguarding policy aims to:
Clarify what is required in relation to the protection of children and young people.
Highlight the commitment of our staff to Child Protection Issues.
Recognise that the safety and welfare of the child is paramount, and that the child is potentially at risk when child abuse is reported or suspected.
Where our lessons take place, this Policy aims to:
Set and implement standard procedures to protect the child first and foremost when suspected or actual abuse is reported.
Ensure that adequate steps are taken to ensure that unsuitable people are not employed or deployed in activities.
Create a safe and positive environment for children.
Help ensure that all staff are supported and trained to recognise and respond appropriately to child protection or poor practice concerns.
Promote good practice and actively challenge practices and behaviour that could be deemed harmful to children.
2 Principles of the Safeguarding Policy
The key principles of the Safeguarding Policy are that:
The welfare of children and young people is the primary concern, and all children should be protected from harm.
All young people, whatever their gender, race, ethnic or national origin, disability, family status, age, religious belief, class or sexuality have the right to protection from abuse.
It is the responsibility of all involved in the delivery of our activity for children, to report any concerns.
It is the responsibility of the child protection experts to determine whether or not abuse has taken place.
All incidents, allegations or suspicions of poor practice or abuse should be taken seriously and responded to swiftly and appropriately.
Children and young people should be allowed to enjoy sport and other activities, without being abused or exploited
EMSA have a duty of care to all children and young people.
3. EMSA has a designated Welfare Officer / Child Protection Officer (CPO) who is the lead point of contact for all safeguarding and child protection matters.
The current designated CPO is Sally Brooks, who can be contacted on 01623 430093 / 07813892108.
Any concerns or incidents can also be reported directly to Children’s Social Care:
Call Derbyshire: 01629 533190, Nottinghamshire: 0300 500 8090 or in an emergency, dial 999.
Responsibilities of the CPO:
- Be familiar with Swim England’s Wavepower safeguarding policies and procedures.
- Ensure effective systems are in place for confidential and accurate record keeping.
- Ensure effective internal procedures exist for responding to concerns.
- Act as the key contact for the individual who has raised a concern.
- Act as the link between the club and external agencies (Children’s Social Care, Police, Swim England Safeguarding Team).
- Refer concerns without delay to Children’s Social Care or Police where appropriate.
- Ensure that, if concerns relate to a member of staff or volunteer, disciplinary processes are initiated in line with Swim England and organisational policy.
- Attend and maintain up-to-date safeguarding training provided by Swim England or other approved agencies.
- Report safeguarding concerns involving staff or volunteers to Swim England’s Safeguarding Team (as the National Governing Body).
- In the event of an allegation or suspicion of abuse, ensure Children’s Social Care or Police are informed immediately.
- If the CPO is unavailable, or if the concern relates to the CPO, the person raising the concern must contact Children’s Social Care or the Police directly.
- Decisions regarding informing parents or carers will be taken in consultation with Children’s Social Care.
Guidance & Procedures
Full safeguarding policies and detailed procedures are documented in Swim England’s Wavepower and through the NSPCC Child Protection in Sport Unit (CPSU). These documents are available via the Swim England website or by contacting EMSA.
4. Behaviour & Zero Tolerance Policy
EMSA operates a zero-tolerance policy towards any form of disturbance, disruption, or inappropriate behaviour during lessons from participants, parents, or guardians.
Participants are expected to:
- Show respect to teachers, lifeguards, staff, and other swimmers.
- Follow instructions promptly to ensure safety and learning.
- Refrain from behaviour that may endanger themselves or others.
EMSA reserves the right to:
- Remove any participant who persistently disrupts lessons or refuses to follow instructions.
- Ask parents/guardians to leave the premises if they cause a disturbance.
- Terminate lesson places without refund if behaviour breaches safeguarding, health & safety, or respect standards.
5. Staff Wellbeing & Right to Refuse Lessons
EMSA management has the right to refuse or terminate lessons if a staff member feels uncomfortable or unsafe, at their sole discretion.
In such cases, EMSA may:
- Pause, terminate, or refuse participation in lessons.
- Decide whether any fees paid are refundable, at EMSA’s discretion.
6. Pool Layout and Parent/Guardian Responsibility
The Provider may implement changes to the pool layout from time to time.
Parents/guardians are expected to follow the new pool layout and any instructions relating to it at all times.
This is to ensure safety, smooth operation of lessons, and respect for staff and other swimmers.
7. Contact Information
Welfare Officer: [email protected] 01623 430093 /07813892108
Additional information, including policies on safeguarding, equal opportunities, and photography, can be found at: https://www.em-sa.co.uk/policy-procedures/
8. Bookings & Payments
Payment must be made in full before the first lesson of each term. All lessons are non-refundable unless cancelled by EMSA.
- If a participant misses a lesson, fees remain payable as the payment secures a place in the class and a teacher. This applies to all group lessons, 2-2-1 lessons, and 1-2-1 lessons.
- In the event EMSA cancels a lesson (e.g., pool closure, staff illness), a rescheduled lesson or credit will be offered.
- Catch-up lessons cannot be provided.
- Clients may cancel at any time. If cancelling mid-term, a refund will be issued for the remaining weeks, minus a £20 administration fee per swimmer.
9. Liability
- EMSA holds appropriate public liability and professional indemnity insurance.
- The Provider is not responsible for loss or damage to personal belongings brought to the venue.
- The Provider is not responsible for any injuries, accidents, or health issues arising from the use of the facilities, including but not limited to changing areas, poolside, or the swimming pool itself.
Parents/guardians are responsible for ensuring their child’s safe conduct while on the premises. Participation in swimming lessons and use of the facilities is at the swimmer’s own risk.
- The Provider will not be held liable for the actions, omissions, or negligence of third parties, including facility operators or maintenance staff.Parents/guardians are responsible for ensuring that their child is medically fit to participate in swimming lessons.
10. Complaint Policy
East Midlands Swimming Academy (EMSA), is committed to delivering high-quality swimming lessons in line with Swim England standards. If you are dissatisfied with any aspect of lessons or service, please raise the matter as soon as possible so it can be resolved quickly. Initially, please speak directly with the swimming teacher or contact your site manager. If the issue cannot be resolved informally, you may escalate the complaint in writing to the EMSA Welfare Officer at [email protected]. Complaints relating to safeguarding will be handled in accordance with Swim England’s Wave power Child Safeguarding Policy & Procedures and may be referred to Swim England’s Safeguarding Team or relevant statutory agencies.
EMSA aims to:
Acknowledge all formal complaints within 7 working days.
Provide a full written response within 28 working days.
If you are not satisfied with the outcome, you may escalate your complaint to Swim England’s Customer Services Department or Swim England’s Judicial Office in accordance with Swim England’s complaints procedure.
Swim England Our Governing Body
Sally Brooks 01623 430093 /07813892108
Swim England Website: The Home of Swimming | The UK swimming resource from Swim England
Swim Managers Emails :
[email protected] – Stubbin Wood and Jurys inn
[email protected] – Breadsall Priory and Allestree Woodlands
[email protected] – Grace Dieu
[email protected] – Dawn house and Shirebrook Sundays
[email protected] – Alfreton and Ravenshead
[email protected]– Cloudside
[email protected] – West Bridgford and Beckingham
[email protected] – Beckingham babies
[email protected] – Annesley
[email protected] – Every Sensation, Dawn house and Alfreton park
11. GDPR & Data Protection
We are committed to protecting your personal data and handling all information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Any personal information collected by EMSA will be used solely for the purpose of providing our services, ensuring the safety and wellbeing of children, and maintaining accurate records. All data will be stored securely and will not be shared with third parties without consent unless required by law or safeguarding obligations. Parents/carers have the right to request access to their personal data, request corrections, or withdraw consent where applicable. Your information will be retained for the duration of your Childs time with EMSA. Upon leaving EMSA your details will be securely held on file for a further two years, after which they will be permanently deleted